Protecting product integrity and resolving genuine problems.
Research materials require controlled handling. This policy explains when cancellation, replacement or refund review is available.
Policy summary: Contact support as soon as possible to cancel before dispatch. After dispatch, research materials are not accepted for change-of-mind return because chain of custody and storage conditions cannot be re-established. Incorrect, damaged, lost or materially non-conforming orders can be reviewed for replacement or refund.
Cancellations before dispatch
Request cancellation through support@lockdin.biz. If the order has not entered fulfilment or been handed to the carrier, Lock’d In will normally cancel it and reverse any captured payment through the original method.
Non-returnable research materials
Once dispatched, controlled research materials cannot be returned to saleable inventory because transport, storage, tamper status and chain of custody cannot be independently verified. This restriction does not remove rights that cannot lawfully be excluded.
Damaged, incorrect or missing orders
Notify support within seven calendar days of delivery, or promptly after a carrier marks a shipment lost. Include the order number, affected product and lot, outer packaging, shipping label, product condition and photographs where relevant. Retain all materials until the review is complete.
Quality concerns
Quarantine the affected material and provide the product, lot identifier, observed issue, storage history and supporting evidence. Lock’d In will review the controlled specification and order record before deciding on replacement, refund or another corrective action.
Refund timing
Approved refunds are sent to the original payment method. Bank or payment-provider processing time is outside Lock’d In’s control. Shipping charges are refunded when the review confirms an incorrect, damaged, lost or materially non-conforming fulfilment attributable to Lock’d In or its carrier.