Customer policies

Clear terms for every order.

Review worldwide delivery, returns, privacy, research-use conditions and commercial terms in one place.

Worldwide shipping

Handling, tracked transit estimates, destination eligibility, customs, duties and delivery exceptions.

Cancellation timing, non-returnable controlled materials, damaged or incorrect shipments and quality review.

How enquiry, account, order and eligibility information is collected, used, retained and protected.

Research-use restrictions, order acceptance, pricing, eligibility, title, risk and customer responsibilities.

How specifications, analytical source records, COAs and batch publications are controlled.

Contact the appropriate Lock’d In team with product questions or when an existing order needs attention.